AI receptionist for auto repair shops · Florida
An AI receptionist for auto repair shops that answers while you’re under a car
The phone rings while you’re under a car on the lift and there’s a line at the counter. Our AI receptionist for auto repair shops answers the calls you miss, in your shop’s name. It books drop-offs into real open times, turns down work you don’t do, and sends you a summary after every call. Your phone still rings first.
The numbers
A busy shop is a shop that misses calls
Weekdays from 8 to 5 are your shop hours too. That’s when the bays are full and nobody can get to the phone. A driver whose AC just quit won’t leave a voicemail. They call the next shop on the map.
These figures come from our missed-calls study. That company does home services, not car repair, but a phone ringing in a busy shop works the same way. That’s the gap an AI receptionist for auto repair shops fills.
Real shop calls
What an AI receptionist for auto repair shops handles
Stranded on the road
“My car died on the highway and I don’t know what to do.”You decide what counts as urgent. For a driver stuck on the road, it gives the caller the steps you approve, like getting somewhere safe and calling the tow company you work with, then marks the call urgent and alerts you right away instead of booking a normal visit.
Drop-offs and repairs
“My AC is blowing warm air. Can I bring it in this week?”It offers only times that are open on your calendar, gets the caller’s name, number and vehicle, and books the drop-off. Confirm-first mode holds each booking until you OK it.
Quotes and status checks
“How much for front brakes? And is my truck done yet?”Prices and job status come from you, not a guess. It takes a clear message with the caller’s name, number and question, and you see it in the call summary right after the call.
Work you don’t do
“Do you rebuild transmissions?”If you don’t take transmission rebuilds, body work or diesel trucks, it says so politely and doesn’t book it. You decide the list.
An AI receptionist for auto repair shops, set up like a good service writer
Before it answers a call, we load in what you’d teach a new service writer:
- What counts as urgent, like a stranded driver or a fleet customer with a vehicle down.
- The steps callers should hear, like getting somewhere safe and which tow company you use.
- The work you turn down, so body work, transmission rebuilds or diesels get a polite no if you don’t do them.
- Your calendar, with drop-offs booked confirm-first or direct.
- Your shop’s name, so callers hear your business, not ours.
Change any of it whenever you like. Every plan is month to month.
How a call goes
How a call to your shop goes
Your phone rings first
Grab it when you can. Only the missed calls forward, and your number stays the same.
It answers as your shop
Callers hear your shop’s name and that the call is recorded.
It sorts the call
Urgent, book a drop-off, turn it down, or take a message, by your rules.
You get the summary
An alert and a call summary after every call, ready when you’re out from under the car.
AI receptionist or an auto shop answering service?
An answering service can take a message for your shop. It usually can’t see your bay schedule or know which jobs you send elsewhere. An AI receptionist for auto repair shops answers every missed call in your shop’s name, follows your rules, and books real open times. Here’s how the AI receptionist works.
Built for auto repair shops in Florida
Florida heat is hard on batteries and car AC, and a driver sweating in traffic wants an answer today. Under Florida’s Motor Vehicle Repair Act, a shop owes the customer a written estimate before repair work over $150, unless the customer waives it in writing. Price questions belong with you, so the AI receptionist takes a message instead of guessing a number.
Shops that sell service by appointment have a lot in common with garage door companies and HVAC companies, where the goal is a time on the calendar. If customers also ask questions on your website, a website chatbot can answer there.
We’re based in Haines City, Florida, and set up our AI receptionist for auto repair shops in person around Central Florida, from Lakeland and Tampa to Orlando.
Shops in South Florida and the rest of the US get the same setup, done remotely, including Broward County and Miami.
Pricing
Three plans, month to month
Book is the most popular plan, and it fits a repair shop: the goal is a drop-off on the calendar, not a message in a pile. Every plan is month to month.
Answer
from $249 / month
Picks up every call you miss in your company’s name, takes detailed messages, turns down work you don’t do, and sends an alert and a summary after each call. Setup from $500.
Book
from $399 / month
Everything in Answer, plus booking. It offers only open times on your calendar and books the job, confirm-first or direct. Setup from $1,000.
Pro
from $699 / month
For more than one line or location. It routes calls by area, connects to your scheduling software where possible, and includes a monthly tune-up call. Setup from $2,000.
Founding offer: the first 10 businesses get setup waived and the Book plan at $299 a month, locked for 12 months, in return for a case study. Prices are starting points, and you get a written quote after a free call. Compare the plans.
In our missed-calls study, 56% of the calls that came from paid ads went unanswered. If you run ads for your shop, that’s money spent on a ringing phone.
FAQ
AI receptionist for auto repair shops: FAQs
What happens when a customer calls stranded on the side of the road?
It answers in your company’s name and tells the caller the call is recorded. If you’ve set stranded drivers as urgent, it gives the caller the steps you approve, marks the call urgent and alerts you right away. You also get a summary of the call.
Can it give prices over the phone?
No. Quotes come from you. It takes a message with the caller’s name, number and question so you can call back with a real number, and you see it in the call summary.
Will it book drop-offs when the bays are already full?
No. It offers only open times on your calendar. Turn on confirm-first mode if you want to approve each booking before it’s final.
Do I need a new phone number for the shop?
No. Your phone rings first, and only unanswered calls forward to the AI receptionist. Customers keep the number they already have.
Does it speak Spanish?
Today it answers in English only. If a lot of your customers call in Spanish, raise it on the free call and we’ll talk through whether it fits your shop.
Is it legal to record these calls in Florida?
Florida law requires consent from everyone on a call before it’s recorded. That’s why the AI receptionist tells each caller at the start that the call is recorded. This is general information, not legal advice.
Hear the AI receptionist take a call for your shop
Book a live demo and we’ll run it as a sample auto repair shop on a call with you. You’ll hear an urgent call, a booked drop-off and a polite no, then see the summary you’d get. Or call (754) 280-1319, Monday to Friday, 9:30 AM to 6 PM.
Book a live demoOther trades we set it up for, and more on how it works:
Sources: Built by Buit missed-calls study, 202 calls to one Florida home-services company, shared anonymized from call tracking. Written estimate rule: Florida Statutes, section 559.905.